HERE
WE BUILD

Get the app

Schedule classes, view class times, and scan in through The Athletic Cos App.

Frequently asked

QUESTIONS

My barcode isn’t working, and I can’t access the gym, what do I do?

First, please check the app to ensure your membership payment is up to date. Once any outstanding payments are made, your access should be restored. If your payment is current and the issue persists, our staff will be happy to assist you during staffed hours. If the gym is unstaffed, please contact ABC Fitness, our software provider, at 844-738-3247 for further assistance.

Are there locker rooms?

At our Italian Village location, we provide traditional locker rooms equipped with three shower stalls in both the men’s and women’s areas. At Harrison West, we offer a wall of lockers conveniently located near three unisex private restrooms, two of which are equipped with showers. We also provide premium amenities including Pureology shampoo and conditioner, Philosophy body wash, and Shark hairdryers for your convenience. At Grandview

Can I rent a locker?

Our lockers are free to use!

You will need to bring your own lock for the lockers at our Italian Village location.

The lockers at Harrison West & Grandview have locks built into them!  
How to Use the Lockers at Harrison West and Grandview:
1. Place your items inside the locker.
2. Choose a four-digit code.
3. Turn the wheels to set your code.
4. Turn the knob to lock the locker.
5 Scramble the code by turning the wheels randomly.
6. To unlock, enter your code and turn the knob.
IMPORTANT: Do not scramble the code before turning the knob to the lock position or else you will be locked out.
 
Locker Guidelines for All Locations:
Please Leave the Locker Unlocked: To ensure all our members have access to lockers when they need them, we ask that you leave your locker unlocked after use. This simple step will allow the next person to store their belongings without any delay. 
No Overnight Storage: For safety and hygiene reasons, please remove all personal items from your locker by the end of the day. We kindly ask that you don’t leave belongings overnight.
 
Locked out? Find a staff member, message us on Instagram, or email info@theathleticcos.com.

Do you provide towel service?

We currently do not.

I joined online but haven’t gotten an email, how do I get into the Gym?

After completing your online registration, you should receive two emails: one with a copy of your contract and another with instructions for logging into our app and accessing your barcode, which you will use to enter the gym. The barcode can be scanned at the black boxes labeled “Huzzard” located near the 24/7 access doors.

If you haven’t received these emails, please check your “Junk” or “Spam” folder. If you’re still unable to locate them, download “The Athletic Cos.” app and select “Forgot Password” on the login screen. This will prompt the system to send you a new email to set up your account. If you still encounter issues, please contact us to confirm we have the correct email address on file.

I’m interested in working with a personal trainer, how do I get more information?

Please fill out this form, and a member of our staff will contact you to schedule your free personal training consult and InBody scan!

I want to bring a friend to the gym, what’s the guest policy?

Members are entitled to one guest pass per month, allowing you to bring a guest for a single visit. If you have already used your guest pass for the month, additional guests are welcome to purchase a day pass for $10 per visit, which you can purchase online.

Do you offer any special discounts? I.e. Military or student?

We offer discounted membership rates for residents of Thrive Companies properties, as well as exclusive OSU student memberships at our Harrison West location. Additionally, we are pleased to waive the initiation fee for active military personnel and veterans with valid identification. At this time, we do not offer special discounts for other groups.