HERE
WE BUILD

Get the app

Schedule classes, view class times, and scan in through The Athletic Cos App.

Frequently asked

QUESTIONS

My barcode isn’t working, and I can’t access the gym, what do I do?

First, please check the app to ensure your membership payment is up to date. Once any outstanding payments are made, your access should be restored. If your payment is current and the issue persists, our staff will be happy to assist you during staffed hours. If the gym is unstaffed, please contact ABC Fitness, our software provider, at 844-738-3247 for further assistance.

Are there locker rooms?

At our Italian Village location, we provide traditional locker rooms equipped with three shower stalls in both the men’s and women’s areas. At Harrison West, we offer a wall of lockers conveniently located near three unisex private restrooms, two of which are equipped with showers. We also provide premium amenities including Pureology shampoo and conditioner, Philosophy body wash, and Shark hairdryers for your convenience.

Can I rent a locker?

Our lockers are free to use, we just ask that you do not leave items there overnight.

Do you provide towel service?

We currently do not.

I joined online but haven’t gotten an email, how do I get into the Gym?

After completing your online registration, you should receive two emails: one with a copy of your contract and another with instructions for logging into our app and accessing your barcode, which you will use to enter the gym. The barcode can be scanned at the black boxes labeled “Huzzard” located near the 24/7 access doors.

If you haven’t received these emails, please check your “Junk” or “Spam” folder. If you’re still unable to locate them, download “The Athletic Cos.” app and select “Forgot Password” on the login screen. This will prompt the system to send you a new email to set up your account. If you still encounter issues, please contact us to confirm we have the correct email address on file.

I’m interested in working with a personal trainer, how do I get more information?

Please fill out this form, and a member of our staff will contact you with our personal trainers and pricing information.

I want to bring a friend to the gym, what’s the guest policy?

Members are entitled to one guest pass per month, allowing you to bring a guest for a single visit. If you have already used your guest pass for the month, additional guests are welcome to purchase a day pass for $10 per visit, which you can get online or through the app.

Do you offer any special discounts? I.e. Military or student?

We offer discounted membership rates for residents of Thrive Companies properties, as well as exclusive OSU student memberships at our Harrison West location. Additionally, we are pleased to waive the initiation fee for active military personnel and veterans with valid identification. At this time, we do not offer special discounts for other groups.